The Impact of Domestic Departure Terminal Waiting Room Amenities On Passenger Satisfaction at Minangkabau Padang International Airport

Abstract

This study aims to analyze the influence and relationship of waiting room facilities on passenger satisfaction at Minangkabau International Airport. The quantitative descriptive method was used with X variables (waiting room facilities) and Y variables (passenger satisfaction). Data was obtained through observation, survey, and literature study, using a questionnaire with 78 respondents. Data analysis was carried out with the correlation test, T test, simple regression test, and coefficient of determination test using SPSS. The results showed a very strong relationship (0.815) between facilities and satisfaction, with an R square of 73%. Improved facilities and regular maintenance are needed to maintain passenger satisfaction standards.