Signs Facility Optimisation to Improve Services at El Tari Kupang International Airport Terminal

Abstract

This research examines the optimization of signs or instructions at El Tari Kupang International Airport to improve service and safety for passengers, service users, and officers. Although there are various signs such as exit, check-in, and transit counters, the current signs do not meet the standards stipulated in the Decree of the Minister of Transportation Number KM 22 of 2005 concerning the Application of SNI 03-7094-2005 for signs at airport terminals. Using a qualitative descriptive method, this research analyzes and summarizes data from interviews and observations. The purpose of this research is to facilitate and improve the safety of movement at the airport. The results showed that some signs are not up to standard, highlighting the need for improvement to meet the regulations set.