The Influence Of The Quality Of Waiting Room Facilities On Passenger Comfort At Ngloram Cepu Indonesia

Abstract

Ngloram Cepu Airport Service Unit is one of the airports that acts as a transporter in Blora and its surroundings and for the benefit of oil and gas miners. When the author conducted research at Ngloram Cepu Airport, the author saw that the passenger waiting room facilities still did not support the comfort of passengers when boarding the plane. The passenger waiting room requires special handling and attention. Thus, the author concluded the need to see passenger satisfaction regarding the comfort of the passenger waiting room. The descriptive quantitative research method used in the research methodology is when describing the existing conditions at the research location. Data was obtained through direct observation, literature review and questionnaires. The results of the author's research indicate that the passenger waiting room of Ngloram Cepu Airport still needs improvement and addition. This is done so that passengers can feel comfort and satisfaction. Passengers can then enjoy the services available while at the airport